With a robust, flexible, and secure socket.io architecture, Chatso allows agents to handle one to many clients from variable ranges of store access. Agents are able to pull up product information about the client or store at hand, and perform actions like coupon generation, file uploads, and chat transferring.

Additionally, Chatso takes advantage of in-house analytics and Google Analytics to provide a combination of valuable chat and website data on a per store basis.

Core technology used to develop Chatso include React, Node, Express, Socket.io, Mongo, AWS, and the React component library, Material UI.